Residence Inn by Marriott White Plains Westchester County
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About Residence Inn by Marriott White Plains Westchester County
Residence Inn by Marriott White Plains Westchester County sits in the heart of White Plains, offering extended-stay accommodations with 596 guest reviews averaging 4 stars. The hotel serves travelers visiting the Westchester County area, with convenient walking distance to the train station and downtown White Plains. Guests praise the spacious suite layouts featuring separate living areas and kitchen facilities, making it suitable for families and business travelers seeking longer-term lodging.
What distinguishes this Residence Inn is its location within walking distance of transit and downtown amenities, a feature multiple reviewers highlight as a primary advantage. The property offers complimentary breakfast, a feature guests describe as satisfying though routine. Suites provide more space than traditional hotel rooms, with queen suites featuring two beds and a sleeper sofa, accommodating groups of three or more comfortably.
Reviewers specifically call out staff members Nelia and Jalen for exceptional customer service, with one guest noting these team members went above and beyond to resolve a housekeeping issue. Another reviewer describes a seamless room switch when initial accommodations had odor concerns. The property receives mixed feedback on room condition, with some guests noting furniture appears aged and amenities could be refreshed.
What Customers Say
5 of 7 reviewers mention location as a positive, praising walkability to the train station and downtown. Staff responsiveness appears in 3 reviews, with Nelia and Jalen named for handling guest concerns. Negative themes include outdated room fixtures (2 reviews), amenity limitations like missing toiletries (1 review), and one report of no dish soap available property-wide.
Services
Extended Stay Accommodations
Spacious suites with separate living areas and kitchen facilities for extended visits.
Complimentary Breakfast
Self-service breakfast included with stay, served in the lobby area.
Guest Parking
On-site garage parking available for hotel guests.
Queen Suite Rooms
Rooms feature two queen beds and a sleeper sofa, accommodating groups.
Housekeeping Services
Standard cleaning and tidying services, though some guests report occasional oversights.
Front Desk Assistance
Staff available for check-in, check-out, and guest inquiries throughout the day.