Roberto Plumbing & Heating

Roberto Plumbing & Heating serves Woodstock and the surrounding Ulster County community as a full-service HVAC and plumbing contractor. With a 4.1-star rating drawn from nine customer reviews, the company maintains round-the-clock availability, operating 24 hours daily throughout the week. Reviewers frequently mention Steve as a primary technician, noting his professional approach and willingness to explain repair options clearly. The business handles both heating and plumbing needs, with past customers reporting successful installations of heat pumps, radiant floor boilers, and traditional water heaters.

What distinguishes this contractor from others in the Catskill region is the direct, no-nonsense communication style that multiple reviewers describe. One customer noted that Steve provided a detailed explanation of equipment options and pricing, enabling an informed decision. The company completed a boiler and water heater replacement within a single day, with the customer reporting significant savings compared to another bid. Same-day service for urgent plumbing issues appears regularly in positive feedback.

Customer experiences reveal specific scenarios that illustrate the company's service approach. One reviewer described a kitchen drain problem beyond DIY repair, noting the team arrived the same day and completed the fix in under two hours. Another customer recounted a heat pump installation where the technician handled the equipment work but did not follow through on rebate paperwork, leaving the customer to manage that process independently. A different reviewer mentioned paying $350 for a brief service call where promised repairs were not completed, and subsequent attempts to reach the company went unanswered.