Enerco Group (Mr Heater)

Enerco Group operates under the Mr Heater brand in Bedford Heights, Ohio, serving as a heating equipment supplier with a 3.7-star rating drawn from 22 customer reviews. The business maintains weekday operations from 7 AM to 3:30 PM, closed on weekends. While the company does not display a website or service catalog publicly, the name Enerco Group and its Mr Heater branding appear consistently across review mentions, indicating a regional presence in the greater Bedford Heights area.

The company has demonstrated responsive customer resolution in specific instances. One reviewer detailed how Mr Heater expedited a replacement shower system when original parts became unavailable, shipping a complete new unit rather than waiting for individual component stock. The business handles parts procurement and distribution, with at least one documented instance of cross-warehouse coordination to fulfill customer needs promptly.

Customer experiences vary significantly across interactions documented in reviews. One reviewer praised a resolution involving replacement of a defective shower system, while another described a frustrating 45-minute wait time and disputed tracking information from a staff member named Misty. A separate reviewer cited extended warehouse loading delays exceeding six hours. These contrasting accounts suggest service quality may depend on specific staff interactions and timing of customer inquiries.