Westbrook Village
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About Westbrook Village
Westbrook Village is an apartment complex in Brooklyn, Ohio, earning 4.1 stars from 161 resident reviews. Located in the Brooklyn area, the property offers residential units with on-site leasing and maintenance services. The complex maintains standard business hours Monday through Friday from 9 AM to 5:30 PM, with Saturday hours from 10 AM to 2 PM, providing accessibility for prospective and current residents seeking information or assistance.
The property distinguishes itself through consistent property upgrades and high responsiveness to resident needs. Recent improvements include hallway painting, lighting replacements in common areas, and lobby enhancements. The maintenance team operates with a stated commitment to addressing requests within two days maximum, with many residents reporting same-day or next-day resolutions to maintenance concerns.
Multiple reviewers specifically commend individual staff members by name. Residents highlight leasing office staff Tina and Janell for their responsiveness and willingness to assist with approval processes. Maintenance team members Archie and Mark receive consistent praise for treating resident concerns as if they were their own, completing work to high standards without rushing. One reviewer notes the custodial staff, particularly Michelle, maintains the seven-floor building with regular vacuuming, stairwell cleaning, and elevator maintenance.
What Customers Say
Of 161 reviews, residents frequently mention fast maintenance response times and specific staff members by name. Positive reviews cite the cleaning staff, maintenance technicians, and leasing office responsiveness, while noting recent property upgrades including fresh paint and improved lighting.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–5:30 PM |
| Tuesday | 9 AM–5:30 PM |
| Wednesday | 9 AM–5:30 PM |
| Thursday | 9 AM–5:30 PM |
| Friday | 9 AM–5:30 PM |
| SaturdayToday | 10 AM–2 PM |
Services
Residential Leasing
Apartment leasing services with on-site staff to assist prospective residents with applications and tours.
Maintenance Requests
Property maintenance handling for plumbing, electrical, and general repair issues reported by residents.
Common Area Upkeep
Regular cleaning and maintenance of hallways, stairwells, elevators, and lobby areas.
Emergency Maintenance
Response to urgent repair needs with stated two-day maximum turnaround for standard requests.
Property Upgrades
Ongoing improvements to building systems including painting, lighting, and amenities.
Resident Communication
Email and phone correspondence for maintenance follow-ups and general resident inquiries.