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About Ferguson's Fireside
Ferguson's Fireside holds a 4.2-star rating from 58 customer reviews and operates as a CSIA-certified chimney sweep serving Canton, Massillon, Alliance, Canal Fulton, North Canton, and the surrounding Stark County communities. The company was founded in 1983 and maintains certification through the Chimney Safety Institute of America, claiming to be the only local company with national chimney sweep certification. They are licensed, bonded, and insured, with all employees covered by Worker's Compensation Insurance. The business offers a range of services from routine chimney cleaning to complete fireplace and wood-burning stove installations.
What distinguishes Ferguson's Fireside is their investment in drone technology for chimney inspections, allowing technicians to capture high-quality close-up imagery of chimney components without requiring rooftop access. This technological approach enables detailed visual assessments of chimney exteriors and interiors. The company positions itself as a full-service provider capable of handling everything from minor chimney repairs to extensive fireplace makeovers, including the installation of gas logs and fireplace inserts designed for supplemental home heating.
Customer experiences at Ferguson's Fireside reveal a mixed picture. Satisfied clients like JoAnn Carpenter praise the company's knowledge, dependability, and fair pricing, while Barbara Poole notes their handling of wildlife removal and competitive rates. However, several reviewers express frustration with pricing: Dean Varian describes a $709 bill for basic cleaning as "outrageous," Jason Hernandez reports a $350 service call plus $650 for a part, and April Hetrick recounts receiving a $45,000 rebuild quote that she found unreasonable compared to a competitor's $1,100 estimate. One reviewer specifically mentions owner Jim Ferguson conducting exterior inspections using drone equipment.
What Customers Say
Three of five detailed reviews cite pricing concerns, with negative reviewers describing quotes ranging from $700 to $45,000 that exceeded their expectations or competitor comparisons. Positive reviews consistently highlight the company's knowledge, dependability, and handling of unexpected issues like wildlife removal. The rating of 4.2 stars from 58 reviews suggests overall satisfaction, though the most vocal reviewers focus on cost rather than service quality.
Services
Chimney Sweeping & Cleaning
Professional removal of creosote buildup, soot, and debris to prevent fire hazards and ensure proper ventilation.
Chimney Inspection & Drone Assessment
Visual inspections using drone technology to capture exterior and interior chimney conditions without rooftop access.
Chimney Repair
Services ranging from minor crack repairs to major structural restoration and waterproofing solutions.
Fireplace Installation & Design
Complete fireplace installation including new construction and fireplace insert setup for efficient heating.
Wood-Burning Stove Installation
Installation of wood-burning stoves as alternative heating options for residential properties.
Gas Logs & Fireplace Inserts
Addition of gas log sets and energy-efficient fireplace inserts to enhance existing fireplace functionality.
Wildlife Removal
Extraction of birds and other animals that have entered chimney systems, with proper closure procedures.