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About Brian's Wow Plumbing
Brian's Wow Plumbing operates as a licensed plumbing contractor serving residential and commercial clients across portions of southwestern Ohio, including Mount Orab, Hillsboro, and Georgetown. The business holds Ohio License #45006 and maintains backflow tester certification #4980, enabling them to perform certified backflow testing and repair work required by many municipal codes. With a rating of 3.7 stars drawn from 41 customer reviews, the company employs technicians who handle water heater service, drain cleaning, sump pump and well pump installations, and repairs on conventional homes as well as mobile home and double-wide units. Their office is located at 3841 State Route 134 in Mount Orab, and they accept service calls Monday through Friday from 8:00 AM to 5:00 PM.
What distinguishes Brian's Wow Plumbing from area competitors is their commitment to flat-rate pricing, which provides customers with a defined cost before work begins rather than charging hourly rates that can escalate unpredictably. The company offers same-day emergency response for active leaks, sewer backups, and water heater failures during regular business hours. Their commercial division handles certified backflow testing, video drain inspections, and main water line repairs, making them a single point of contact for businesses that need both routine service and emergency repairs. The company also serves older homes, with one reviewer noting they successfully repaired plumbing in a home built in 1935.
Customer reviews name specific technicians and describe particular scenarios they handled. Reviewer Christy H. mentioned Gary and JC, who completed a kitchen remodel and discovered additional issues they corrected as a courtesy without additional charges. Julie R.'s review described a same-day sewer pipe replacement that the crew completed in a single day, allowing the household to return to normal quickly. Tim C. praised the team's communication style, noting they explained problems clearly to customers and treated both the property and the homeowners with professionalism. One recurring concern across lower-rated reviews involves pricing transparency, with customers noting that while the work was completed correctly, the total costs exceeded their expectations based on research or comparisons to parts pricing alone.
What Customers Say
Four reviewers mention pricing concerns while four others give five-star ratings citing professionalism, same-day completion, and fair service. Technicians named in positive reviews include Gary, JC, and RJ. One one-star review describes communication failures where callbacks were not returned, and two two-star reviews cite costs higher than expected despite signed estimates.
Services
Water Heater Repair & Replacement
Service for traditional and tankless water heaters including diagnosis, repair, and new unit installation.
Drain Cleaning & Clog Removal
Clearing of kitchen drains, bathroom drains, and main sewer lines using professional equipment.
Sump Pump & Well Pump Service
Installation, repair, and replacement of sump pumps and well pump systems for residential basements.
Emergency Plumbing Repairs
Same-day response for active leaks, sewer backups, and other urgent plumbing failures.
Commercial Drain & Sewer Cleaning
Business-focused drain cleaning services including main line snaking and hydro-jetting options.
Certified Backflow Testing & Repair
Testing and repair of backflow prevention devices required by municipal plumbing codes.
Water Line Repair & Replacement
Repair or replacement of underground water service lines from the meter to the home.
Mobile Home & Double-Wide Plumbing
Specialized plumbing repairs for manufactured housing units with unique configuration requirements.