BrookStone Village
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About BrookStone Village
BrookStone Village is an apartment complex in Cincinnati, Ohio, offering residential leasing with 274 reviews contributing to a 3.7-star rating. The property maintains weekday hours Monday through Friday from 9 AM to 6 PM, with Saturday availability from 10 AM to 5 PM and Sunday closures. Located in the Cincinnati metro area, the complex serves tenants seeking studio, one-bedroom, and two-bedroom floor plans with access to community amenities including a fitness center and pool area.
The property markets itself around gated security and resort-style amenities, though reviewer feedback presents a notably different operational reality. Website visitors can access floor plan details, a digital brochure, and photo gallery through the online portal. The leasing process includes an applicant login system and periodic promotional specials for new residents.
Reviewer accounts describe recurring maintenance delays and responsiveness issues, with one tenant recounting a week-long exposure incident following drywall damage and another citing multiple washer and dryer replacements. One reviewer mentions contacting the Better Business Bureau to resolve ongoing concerns. The management team, including personnel named Robin in feedback, has drawn criticism for responsiveness and office availability during posted hours.
What Customers Say
Among 274 reviews, negative feedback consistently cites maintenance delays, broken amenity equipment, and management responsiveness issues. Positive reviews are noted to occasionally follow rental incentives, with one reviewer explicitly describing a discount offered in exchange for favorable feedback.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| SaturdayToday | 10 AM–5 PM |
Services
Apartment Leasing
Studio, one-bedroom, and two-bedroom floor plans available with online application process through applicant portal.
Resident Amenities
Fitness center, pool area, and community spaces. Reviewers note equipment maintenance issues have persisted for months.
Gated Access Community
Marketing describes controlled access property. Multiple reviewer accounts describe this as inaccurate.
Floor Plan Options
Multiple layout configurations offered with digital brochures and photo galleries available on the website.
Move-In Specials
Periodic promotional offers for new residents, occasionally tied to review solicitation per reviewer feedback.