Brookville Heating & Air

Brookville Heating & Air operates out of Cincinnati, Ohio as a residential HVAC contractor serving the surrounding communities. With a rating of 4.0 stars across 8 customer reviews, the company handles heating and cooling system installations and repairs for homeowners throughout the region. The business is owned and operated by Rich, who has built relationships with customers over many years of service in the local market.

The contractor distinguishes itself through responsive emergency service and flexible problem-solving during critical situations. When a customer's gas furnace failed during a cold weekend, Rich provided a temporary solution to maintain heating until the proper part arrived Monday, demonstrating commitment to getting residents through emergencies rather than waiting for ideal repair conditions. This approach reflects the company's prioritizing of customer comfort and safety over quick fixes, though some customers have reported dissatisfaction with installation quality and communication.

Customer experiences highlight both strengths and challenges in the business model. Brad N describes purchasing three systems from the contractor including heat pumps and a gas furnace, with Rich addressing an emergency repair within days during frigid weather. Steven Meyer notes consistent fair and honest dealings over multiple system installations. However, two reviews document significant concerns about installation errors and customer service responsiveness that prospective clients should weigh carefully.