Johnstone Supply

Johnstone Supply is a heating equipment supplier based in Cincinnati, Ohio, maintaining a 4.3-star rating across 36 customer reviews. The store operates Monday through Friday from 7 AM to 4:30 PM, with Saturday hours extending from 8 AM until noon. Located in the Cincinnati metro area, the supplier works primarily with contractors and homeowners seeking heating equipment, parts, and related supplies.

What distinguishes this supplier is the personalized attention customers report receiving. Staff members like Tyler Hanna have helped clients source equipment ranging from budget-conscious units to advanced systems featuring smartphone connectivity and performance tracking applications. Reviewers note the team goes beyond standard counter service, tracking down difficult-to-locate components and accommodating time-sensitive situations.

Customer stories reveal the hands-on nature of the operation. One reviewer describes arriving minutes before Saturday closing to obtain refrigerant and receiving assistance despite the timing. Another recounts needing a furnace part urgently for their contractor, noting the staff located the component quickly to enable same-day repairs. These scenarios showcase a supplier willing to flex when customers face pressing needs.