Mills Run

Apartment building
3.2(122 reviews)
11755 Norbourne Dr, Cincinnati, OH 45240
Mills Run

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About Mills Run

Mills Run apartments sit at 11755 Norbourne Drive in Cincinnati's northeast corridor, offering one- and two-bedroom floor plans for residents seeking quality housing in the Forest Park area. Operating within Ohio's landlord-tenant regulatory framework, the property has accumulated 122 reviews averaging 3.2 stars, providing prospective tenants with substantial resident feedback to evaluate. The leasing office maintains standard weekday hours from 9 AM to 6 PM with Saturday availability, serving applicants throughout the Cincinnati metro area including nearby communities.

The complex emphasizes communication and responsiveness as operational pillars. Upon reviewing work orders, management addresses maintenance requests typically within one to three business days. Derian's November 2024 review documents successful resolution of move-in repair items and subsequent maintenance needs, suggesting a structured approach to property upkeep. The community maintains standard apartment amenities and maintains an accessible website with virtual tour capabilities.

Resident experiences span a spectrum. Derian's five-star evaluation highlights management friendliness, maintenance speed, and neighborly conduct as decisive positive factors, noting repairs completed the next business day after work order submission. Conversely, Tanithia Freeman's one-star review describes a contentious move-out experience spanning six years, citing vehicle damage from construction debris and unresolved disputes with regional management. Jewel Wilson's December 2024 perspective references pricing concerns relative to delivered value.

What Customers Say

Three detailed reviews split between one five-star endorsement praising maintenance responsiveness and management approachability, contrasted against two one-star accounts citing management dismissiveness and pricing concerns. Emergency situations receive mixed treatment, positive reviewers note next-day fix turnaround while negative reviewers describe prolonged disputes.

3.2 · 122 reviews
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Working Hours

SundayClosed
Monday9 AM–6 PM
Tuesday9 AM–6 PM
Wednesday9 AM–6 PM
Thursday9 AM–6 PM
FridayToday9 AM–6 PM
Saturday10 AM–5 PM

Services

Leasing & Application Processing

Guided tour scheduling, application submission, and lease execution for prospective residents.

Routine Maintenance Requests

Work order submission system with documented one-to-three business day response timeframe.

Turnkey Move-In Ready Units

Apartments undergo pre-leasing inspection and repair; Derian documented successful repair resolution at move-in.

Floor Plan Options

One and two-bedroom configurations displayed via online gallery and virtual tour access.

CommunityAmenities

On-site features including fitness areas,pool access, and pet-friendly zones depending on building section.

Frequently Asked Questions