Reliable Refrigeration and Appliance Repair

Reliable Refrigeration and Appliance Repair operates as a family-owned appliance repair service with more than two decades of hands-on experience serving Campbell County, Kenton County, Boone County, and multiple Cincinnati neighborhoods including Central, Northeast, and West sections of the city. The company holds proper licensing and insurance, providing repairs across all major residential appliance brands. Currently maintaining a 4.4-star average rating from 140 customer reviews, the business has established a consistent track record for on-time arrivals and thorough post-repair verifications. Service offerings span refrigerators, dryers, ovens, garbage disposals, commercial refrigeration units, and ice machines, covering both typical household fixes and specialized commercial equipment needs.

What distinguishes this contractor is a methodical service protocol that prioritizes verification over shortcuts. Each repair concludes with a functionality check before departure, a practice multiple reviewers confirm in feedback. The company maintains active involvement in commercial refrigeration, handling ice machine repairs and walk-in cooler issues that fall outside typical residential scope. A same-day appointment structure accommodates urgent situations, with one reviewer specifically noting a diagnosis and repair completed within 30 minutes of arrival. The $50 early-bird discount for calls placed before noon provides a tangible savings option, though the company's primary differentiation rests on documented completion standards rather than promotional incentives.

Customer accounts consistently reference technician Ken by name across scenarios involving ice machine malfunctions, oven component replacements, refrigerator compressor failures, and dryer heating issues. One reviewer described a situation where an ice machine problem was resolved in approximately 40 minutes, while another detailed a two-visit sequence addressing a compressor failure on an LG refrigerator that involved both replacement and coil cleaning. A same-day service scenario involved a diagnostic visit, parts ordering, and follow-up repair completed within days. Multiple reviewers mention receiving maintenance guidance to prevent repeat problems, suggesting the company invests time in prevention education beyond the immediate repair.