Reserve Square

Apartment building
3.8(850 reviews)
1701 E 12th St, Cleveland, OH 44114
Reserve Square
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About Reserve Square

Reserve Square stands as a notable residential property in Cleveland, Ohio, offering apartment living to residents across the city. The building maintains a 3.8-star rating derived from 850 reviews, reflecting substantial resident feedback over time. Located in the heart of Cleveland, the property serves tenants throughout the metropolitan area, providing a central urban living option in Ohio's largest city. The property management team operates during standard business hours, with adjusted weekend availability for resident assistance.

The property management team at Reserve Square distinguishes itself through dedicated resident support and responsive service. Reviews consistently highlight the staff's willingness to go beyond standard property management duties, including assisting with delivery issues and addressing individual resident concerns. This personalized approach reflects a commitment to tenant satisfaction that extends beyond typical leasing office responsibilities.

Resident reviews frequently recognize specific team members, particularly Jocelyn and Jerome, for their exceptional service during lease transitions and ongoing property management. One resident detailed how Jocelyn personally helped track down a misdelivered ID, demonstrating proactive problem-solving. Another reviewer described the team's responsiveness during the lease extension process, noting their ability to address questions and concerns efficiently.

What Customers Say

Of twelve named reviewers, all praise Jocelyn or Jerome by name, with multiple residents specifically mentioning their assistance during move-in, lease renewals, and issue resolution. The consistent theme across positive feedback centers on the management team's accessibility and follow-through on resident needs.

3.8 · 850 reviews
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Working Hours

SundayClosed
Monday9 AM–5:30 PM
Tuesday9 AM–6 PM
Wednesday9 AM–5:30 PM
Thursday9 AM–6 PM
Friday9 AM–5:30 PM
SaturdayToday10 AM–2 PM

Services

Apartment Leasing

Professional leasing services for prospective residents, including property tours, application processing, and move-in coordination.

Lease Management

Ongoing lease administration including renewals, amendments, and documentation support for current residents.

Resident Support Services

Dedicated property management staff available to address resident questions, concerns, and maintenance requests.

Package and Delivery Assistance

Staff assistance with tracking and resolving delivery issues, including items delivered to incorrect addresses within the community.

Community Relations

Building management focused on maintaining positive resident relationships and addressing community needs.

Frequently Asked Questions






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