Sears Appliance Repair

Sears Appliance Repair serves Columbus, Ohio and surrounding communities as a major appliance repair provider operating from a location on Polaris Parkway. With 245 customer reviews contributing to a 4.5-star rating, the business handles residential washing machines, dryers, air conditioning units, cook tops, dishwashers, and other household appliances. The service center maintains extended operating hours from 7 AM to 11 PM every day of the week, providing same-day and next-day appointment windows for residents throughout the Columbus metro area.

Without specific brand partnerships, specialty certifications, or guarantee programs surfaced in available materials, this contractor competes on availability and breadth of appliance coverage rather than differentiated expertise. The consistently long service window provides flexibility for working households who need evening and weekend appointment options.

Customer experiences at Sears Appliance Repair reveal significant variance. Gregory earned multiple shout-outs from reviewers for washer and dryer repairs, with one customer noting his polite competence and ability to explain technical problems clearly. Brian received praise for efficient, customer-service-centered work on an air conditioning unit, taking time to show the problem to the homeowner. However, LaMarr Daniels described a concerning encounter with technician Elbert who requested payment then immediately made excuses to leave without performing the repair, leaving an inoperable AC unit. Gordon Kaylor reported a 2.5-hour delay beyond the promised window and confusion over pricing that included a service call credit not reflected on the estimate. Amanda Huff reported the company holds an F rating with the Better Business Bureau and described a cook top left in worse condition than before the service call.