The Edge at Polaris

Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About The Edge at Polaris
The Edge at Polaris stands as a residential option in Columbus, Ohio, earning 4.2 stars across 271 reviews. Located in the Polaris area on the city's north side, this apartment complex serves renters seeking housing in one of Columbus's most commercialized corridors. The property operates with standard weekday hours and limited Saturday availability, closing on Sundays.
The complex markets itself as a luxury living destination, though customer reviews suggest the experience aligns more closely with mid-market apartment standards common throughout the Columbus metro area. The property website showcases floor plans, amenities, and photo galleries, while also facilitating resident and applicant login portals for ongoing communication. Prospective tenants can schedule tours during posted business hours.
Customer reviews reveal significant concerns about management accessibility and service delivery. One reviewer documented a $200+ application fee resulting in denial without clear explanation, while another detailed multiple maintenance requests going unresolved over three months, including non-functional door-to-door recycling and shower water temperature issues. A third review described parking lot ice management problems during winter weather, noting no salting occurs due to corporate policy.
What Customers Say
Three detailed reviews reveal consistent themes: management unresponsiveness cited across all ratings, maintenance request delays spanning months, and amenity promises not delivered. The sole 1-star review involves a $200+ application fee denial without explanation, while 2-star reviews focus on broken recycling promises and winter parking safety.
Working Hours
| Sunday | Closed |
| Monday | 10 AM–6 PM |
| Tuesday | 10 AM–6 PM |
| Wednesday | 10 AM–6 PM |
| Thursday | 10 AM–6 PM |
| Friday | 10 AM–6 PM |
| SaturdayToday | 11 AM–4 PM |
Services
Apartment Leasing
Standard and luxury unit rentals ranging from one-bedroom to multi-bedroom floor plans.
Property Amenities
Common area access including fitness centers, pools, and community spaces as advertised.
Virtual Tour Scheduling
Online tools allowing prospective residents to schedule property tours during business hours.
Resident Portal Access
Online login system for existing tenants to manage lease information and communications.
Applicant Portal
Digital application submission and tracking system for prospective residents.
Maintenance Requests
System for submitting and tracking repair requests, though reviews indicate mixed fulfillment rates.