Shanklin Heating, Air Conditioning, & Electric

Shanklin Heating, Air Conditioning, and Electric has anchored its reputation in Dalton, Ohio for more than four decades, earning a 4.9-star average across 35,524 reviews. The company operates with full-availability scheduling around the clock, every day of the week, serving residential and light commercial customers throughout the region including Dalton, Orrville, and Apple Creek. Customers like Kelly Lawson specifically note the team's commitment to honesty and straightforward communication, describing a service model built on trust rather than pressure tactics. The company's phone line at (330) 845-6608 connects callers directly to staff who coordinate same-day or next-day appointments, including urgent breakdowns requiring immediate attention.

What distinguishes Shanklin from regional competitors is the breadth of competencies gathered under a single roof. Beyond standard heating and cooling installation and repair, the company handles electrical work and water heater projects, meaning one contractor manages coordinated system upgrades without requiring a homeowner to juggle multiple service providers. Crews performing installations complete work in single visits where feasible, as demonstrated when Scott Fern reported a full boiler installation finishing in one day. The company has built a service model around text-based communication, allowing homeowners to correspond with staff on their own schedule without the friction of phone-tag or hold times.

Named technicians surface repeatedly in customer feedback, indicating consistent staffing that homeowners can request. Andrew earned specific praise for duct cleaning work at one Dalton home, taking before-and-after photographs that documented the results and maintaining professionalism despite two curious pets underfoot. For an AC replacement, Phil provided the initial quote and was described as informative without applying pressure to decide immediately. When the homeowner proceeded, two technicians arrived for the installation and executed the work efficiently, finishing with a walkthrough and open questions period. Scott Fern's experience followed a similar pattern, with the crew completing boiler installation in one day and returning three weeks later to install a water tank at a reasonable price point.