Custom Air Conditioning and Heating Co.

Custom Air Conditioning and Heating Co. operates from Delaware, Ohio, as a residential HVAC specialist serving central Delaware County and surrounding communities. The company maintains a 4.5-star average across 13 client reviews, reflecting consistent service quality in a market where homeowner recommendations carry significant weight. This contractor focuses on system replacements, emergency repairs, and preventive maintenance for heating and cooling equipment in existing homes. The 24-hour availability model indicates they prioritize urgent call situations, a practical consideration for Ohio homeowners facing sudden heating or cooling failures.

The company distinguishes itself through brand breadth and transparent pricing discussions. Reviewers note Scott Haring presented four replacement options spanning Lennox, American Standard, Goodman, and Tempstar, allowing customers to compare efficiency ratings and warranty terms side by side. A 96% efficient Goodman furnace received particular mention for its decade-long parts and labor coverage, a warranty structure that exceeds typical manufacturer packages. Multiple reviewers emphasized the team explained options without pressure tactics, suggesting a consultative sales approach rather than aggressive upselling.

Homeowners recount specific technicians handling distinct situations. Tim responded to a Saturday call and diagnosed a motor issue another company had misquoted at $1,000, completing the actual repair for $98. For a full system replacement, Chris H provided direct cell contact and delivered quote revisions within 30 minutes. Installation Technicians Justin K, Ryan B, and Corey S arrived on schedule, maintained worksite cleanliness, and walkthroughed the new system operation post-installation. These accounts describe concrete problem-solving rather than generic service promises.