Lew's Reliable

Lew's Reliable Heat & A/C operates as a dedicated heating and cooling contractor in Fairport Harbor, Ohio, maintaining a solid 4.7-star rating across 80 client reviews. The company has anchored its reputation in the community since 1970, when Lew Schentner established the business with a straightforward pledge toward quality repairs. Today, his youngest daughter Lisa Joles leads daily operations, continuing the family tradition that began over five decades ago. The contractor serves Fairport Harbor residents alongside neighboring communities throughout Lake County, providing both scheduled maintenance and urgent system repairs.

The company distinguishes itself through comprehensive indoor air quality solutions and flexible financing options for major equipment upgrades. Their service portfolio extends beyond standard heating and cooling work to include advanced offerings such as high-velocity HVAC systems, ductless mini-split installations, and sophisticated zoning controls with WiFi thermostat integration. The business maintains a Silver Maintenance Plan option that reviewers have cited as providing valuable coverage benefits, including one instance where a boiler emergency call resulted in zero diagnostic charges for a plan holder.

Customer experiences documented across reviews reveal a team that responds promptly during critical failures, particularly during weekend emergencies. One reviewer recounted calling the emergency line on a Saturday morning when their boiler failed to produce heat, with technicians arriving and completing repairs by early evening. Another client described a thorough diagnostic process during an extreme summer heat stretch, noting that technicians took time to explain issues in accessible language rather than recommending unnecessary repairs. However, certain reviews indicate that pricing for major replacements may run 30 to 40 percent above competing local bids.