Imperial House Apartments

Imperial House Apartments sits along the lakefront in Lakewood, Ohio, offering residents spacious units with large windows and private balconies overlooking the water. The property maintains a 3.9-star rating based on 12 tenant reviews, with management hours running Monday through Friday from 9 AM to 5 PM, plus Saturday hours from 10 AM to 4 PM and Sunday afternoon availability from noon to 4 PM. Managed by Mid America Management, the building features a pool and emphasizes security, drawing tenants from across the greater Cleveland area seeking well-maintained apartment homes.

What distinguishes Imperial House is its commitment to responsive maintenance and thorough unit renovations. Multiple reviewers note that maintenance requests receive same-day attention, including during holiday weekends. One tenant recounted maintenance staff sitting to rebuild an air conditioner motor rather than leaving the tenant without cooling during multiple hot summer days. The building has undergone significant renovations and improvements under the current management company, with reviewers specifically praising the large unit sizes, updated finishes, and the overall investment in property quality.

Tenants consistently highlight specific team members in their feedback. Property managers Holly and Caroline receive repeated recognition for their attentiveness and individualized attention to each resident. Maintenance technicians Matt and Larry are named as the primary responders to repair requests, with one reviewer noting their expertise in handling property-wide maintenance issues. A tenant who moved away in 2022 expressed a strong desire to return, citing the management team's exceptional service and the overall living experience that would spoil tenants for other buildings in the region.