Parts Authority

Parts Authority operates as an automotive and truck parts distributor serving the Lorain, Ohio community and the broader northeastern Ohio region. With 420 customer reviews contributing to a 4.3-star rating, the company has established a significant presence in the auto parts marketplace since its founding in 1973. The business functions as a wholesale distributor, supplying parts to commercial customers including service centers, jobbers, fleet operators, and national accounts, while also maintaining a retail counter for individual consumers visiting the Lorain location. The store maintains standard weekday hours from 8 AM to 6 PM, closed on weekends.

The company distinguishes itself through several national program affiliations including Pronto Programs, the Fast Undercar specialty division, and the Group Training Academy for professional development. Parts Authority operates multiple service channels including collision repair specialists, cargo equipment providers, and fleet service networks. The business offers online ordering with in-store pickup capabilities through their My.PartsAuthority digital platform, allowing customers to source parts remotely and retrieve them at the Lorain location. Their national accounts division manages relationships with multi-location commercial customers across the automotive aftermarket.

Customer experiences documented in reviews reveal inconsistent service quality. One reviewer described arriving 12 minutes after closing time to find the store completely empty with no response to phone calls, having received the wrong parts earlier that day. Another customer reported waiting over 15 minutes while a manager yelled at employees, then received parts that were described as unsanitary. A third reviewer noted their vehicle was towed from the parking lot after a brake repair purchase. These accounts suggest that while commercial wholesale operations may function adequately, individual consumer experiences vary significantly.