Johnston Supply Inc

Johnston Supply Inc operates as a heating equipment supplier in Marion, Ohio, earning a 4.3-star rating across 17 customer reviews. The business maintains weekday hours from 7 AM to 5 PM, serving the Marion County area with inventory and distribution services. Multiple reviewers describe the company as a locally owned operation that prioritizes its team members, with one customer specifically praising the business for its commitment to employees. The company appears to focus primarily on contractor and professional clients rather than retail walk-in traffic.

Customer feedback reveals that Johnston Supply carries HVAC parts and equipment, though several reviewers flag pricing concerns. One professional contractor noted he found identical units at significantly lower costs elsewhere, while another customer reported paying three times normal market pricing for small parts. The limited parking layout for semi trucks also receives mention, with one reviewer noting the challenge of backing onto the street for deliveries. Positive reviewers highlight product availability, fast delivery times, and knowledgeable staff who assist customers before closing.

Several reviewers share specific experiences with Johnston Supply team members. One customer recounts receiving products in stock and waiting as requested, praising the service approach. Another reviewer describes the staff as accommodating, noting they were welcomed right before closing time. A third mentions the team successfully located a needed part, though that customer later reported the part was defective and the company's refund policy did not address the issue. The mixed feedback suggests quality consistency and policy clarity may be areas for potential improvement.