Quality Heating & Cooling
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About Quality Heating & Cooling
Quality Heating and Cooling has earned a 4.8-star average across 10,026 verified reviews, positioning the Massillon contractor as one of Ohio's most-reviewed HVAC providers. Operating around the clock every day of the week, the company responds to heating emergencies without delay, serving Stark County communities including Massillon, Canton, and surrounding neighborhoods. Technicians hold relevant state licensing, and the high-volume review count reflects years of steady operation in the residential market.
The company operates as a Trane dealer, offering the XR16 model and related equipment backed by the manufacturer's warranty support. Nathan Lasorella's review documents a full air conditioning replacement on a 36-year-old system, with technician Cody performing the initial diagnostic visit and Fred and Ivan handling the installation. This multi-technician workflow allows same-day diagnosis followed by efficient next-day installation, a process that reduces homeowner disruption when aging equipment fails unexpectedly. The 24/7 availability ensures emergency calls receive same-day service regardless of weekend or holiday timing.
Fred stands out in multiple five-star reviews, including Kathy Roth's quality control inspection on a newly installed system and Nathan Lasorella's installation visit alongside Ivan. In Roth's case, Fred conducted a thorough post-installation review confirming system performance. Cody, named in Nathan Lasorella's review, provided the diagnostic inspection that helped the homeowner weigh repair versus replacement options on a 36-year-old unit. Craig Burdette's account of a rescheduled appointment and delayed callbacks reflects a process failure that contrasts with the responsive same-day service described in positive reviews.
What Customers Say
Five-star reviews consistently name technicians Fred, Cody, and Ivan, while the single negative review (Craig Burdette) cites scheduling and communication failures rather than technical skill. Three of four reviewers describe successful installations or quality inspections, with the negative experience centered on a missed appointment and slow refund process rather than faulty workmanship. The 4.8 average across more than 10,000 reviews reflects consistent performance across thousands of prior jobs.
Working Hours
| Sunday | Open 24 hours |
| MondayToday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Installation and Replacement
Install new furnaces including Trane models with efficiency ratings suited to Ohio winters and Stark County climate demands.
Air Conditioning Installation
Replace aging AC systems with modern units, offering same-week installation following diagnostic assessment.
HVAC Repair and Maintenance
Diagnose and repair heating and cooling systems, addressing components including compressors, heat exchangers, and thermostats.
Quality Control Inspection
Post-installation verification ensuring new systems meet performance standards, as documented in customer reviews.
Emergency HVAC Service
Round-the-clock emergency response for heating or cooling failures, including same-day service calls.
System Diagnostic Evaluation
Assess existing equipment condition, present repair versus replacement options, and provide cost analysis for homeowner decisions.