Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
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Claim This BusinessAbout Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical has served Medina and the surrounding Summit County communities for multiple decades, building a reputation as a full-spectrum residential trades contractor. With nearly 3,000 verified customer reviews generating a 4.8 star rating, the company handles air conditioning, heating, plumbing, and electrical work from a single dispatch, reducing the coordination burden for homeowners managing older equipment across multiple systems. The 24/7 availability means a technician can arrive at a home on Christmas morning or during a July heat wave without advance notice, a capability that draws consistent praise in reviewer accounts.
What distinguishes Gene's from neighboring contractors is the breadth of in-house licensure. One reviewer recounts a furnace, AC, and water heater all exceeding 25 years failing within weeks, and the same company performed replacements across all three trades rather than requiring separate specialists. Another notes a same-day diagnosis where the technician provided multiple solution options without pressuring an immediate decision, a contrast to horror stories common in HVAC forums. The company maintains updated equipment knowledge as systems grow more digitized, with one reviewer specifically mentioning difficulties programming a new digital thermostat until a staff member walked through every feature.
Customer stories consistently name specific technicians and detail precise scenarios. Shari K describes Chris arriving same-day during a furnace emergency and taking time to explain options without rushing the decision. Carrie's review names Chris and Jim presenting alternatives with no pressure, Daniel guiding her through the digital thermostat features, and Andrew accommodating a request to relocate an electrical outlet mid-project. A 1-star review from Phil N documents adhesive damage and rust stains on new flooring alongside complaints about installer appearance and language, indicating the company faces the same workforce quality control challenges common to large service organizations.
What Customers Say
Three of four detailed reviews mention same-day or emergency response, with two specifically praising patience in explaining diagnostic findings and solution options before pressing for a commitment. Four positive reviews name individual technicians (Chris, Jim, Daniel, Andrew, DJ), while the lone negative review focuses on installation damage rather than service quality or pricing.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Repair & Replacement
Diagnose no-heat calls, replace failing furnaces, and install new units including same-day installations for emergencies.
Air Conditioning Service
AC tune-ups, refrigerant recharges, compressor repairs, and full cooling system replacements.
Plumbing Repairs & Installation
Water heater services, pipe repairs, fixture installation, and plumbing emergencies across residential properties.
Electrical Work
Outlet and switch services, circuit additions, electrical safety inspections, and code compliance repairs.
System Maintenance Programs
Annual heating and cooling maintenance agreements that identify potential failures before they cause emergency breakdowns.
Indoor Air Quality Solutions
Assessment and filtration upgrades to improve breathing air quality in homes with older ductwork or systems.
24/7 Emergency Response
Round-the-clock dispatch for heating failures in winter, cooling losses during heat waves, and plumbing or electrical emergencies.