Johnstone Supply

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Claim This BusinessAbout Johnstone Supply
Johnstone Supply in Middletown, Ohio operates as a commercial heating equipment supplier serving licensed HVAC contractors across the region. With a rating of 3.7 stars compiled from 24 customer reviews, this supply house stocks residential and commercial HVAC equipment including furnaces, split systems, mini-split units, and evaporator coils. The store maintains standard business hours Monday through Friday from 7:30 AM to 4:30 PM and is closed on weekends. Contractors based in Middletown and surrounding communities including Monroe and the greater Butler County area rely on this location for equipment procurement and counter service support.
This supplier distinguishes itself through an extensive inventory of major equipment lines including Goodman residential unitary products, single packaged units, and field-installed accessories. The website references split systems, multi-zone and single zone mini-split configurations, and variable capacity systems designed for modern efficiency requirements. Extended warranties are available through the commercial platform, and the training calendar suggests ongoing professional development opportunities for contractor customers. Commercial refrigeration solutions and manufactured housing equipment round out a diverse catalog targeting professional installers rather than retail consumers.
Customer feedback highlights specific staff interactions and service experiences worth noting. Reviewer James Collier describes the Middletown location as a favorite spot with friendly staff and ample stock availability, while Mark Bean praises the knowledgeable counter representatives and competitive pricing. One critical review from Christopher Patrick describes delays in warranty claims processing involving a Goodman unit, recommending follow-up directly with the manufacturer for warranty-related issues. Another contractor reviewer named Corey at the Monroe branch receives recognition for responsive customer service handling urgent inquiries.
What Customers Say
Four of eight reviewers award five-star ratings praising knowledgeable counter staff and fast service, while four one-star reviews cite call center frustrations and supply chain delays. Positive reviewers specifically mention friendly personnel and ample stock, contrasting with negative experiences centered on communication issues and warranty processing times.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| Thursday | 7:30 AM–4:30 PM |
| FridayToday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
HVAC Equipment Distribution
Wholesale supply of furnaces, split systems, mini-splits, and packaged units to licensed contractors.
Counter Sales and Will-Call
In-person equipment selection and contractor pickup at the Middletown location during business hours.
Extended Warranty Processing
Processing of manufacturer extended warranty options on eligible residential equipment purchases.
Commercial HVAC Equipment
Commercial unitary solutions including single packaged units and multi-zone system configurations.
Residential Unitary Systems
Supply of residential air handlers, evaporator coils, gas furnaces, and oil furnaces for homeowner installations.
Mini-Split Systems
Single zone and multi-zone mini-split systems including variable capacity models for efficiency-focused installs.
Field Installation Accessories
Supporting hardware, refrigerant lines, and installation accessories needed for professional HVAC installations.