Hartland & Wilken Custom Heating, Cooling, Plumbing, Electric
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About Hartland & Wilken Custom Heating, Cooling, Plumbing, Electric
Hartland & Wilken Custom Heating, Cooling, Plumbing, Electric serves residential and light commercial clients in Milan and surrounding Erie County with a 4.6-star average across 155 verified customer reviews. The business operates as a full-service mechanical contractor offering heating, cooling, plumbing, and electrical work from a single dispatch, eliminating the need for homeowners to coordinate multiple subcontractors. Standard service hours run Monday through Friday from 7:30 AM to 4:30 PM, with same-day response available for urgent calls. This multi-trade capability allows the team to handle complex remodels and system upgrades without the coordination headaches that plague projects requiring separate specialists.
The company maintains an active financing program for major equipment purchases, making tankless water heaters and new HVAC systems more accessible to homeowners who cannot cover large upfront costs. Website content references special pricing offers, though specific rebate partnerships with utility providers are not detailed on the homepage. The business does not prominently advertise specialized indoor air quality add-ons, commercial refrigeration niches, or manufacturer certifications on the primary site, suggesting a focus on traditional residential service over niche market segments.
Customer reviews document several technicians by name who have delivered memorable service. Michael responded the same night a reviewer's grandmother lost heating, arriving the following day to clean the furnace and perform updates that restored heat. Another reviewer highlighted technician Ben Alvarez's thorough diagnosis of a hot water tank failure, with clear explanation of the cause before proceeding with repairs. Kevin Hirshman's review mentions the team has serviced his home for over 25 years, including recent bathroom plumbing work with shower base installation. Parker earned praise for efficient water heater installation with thorough cleanup afterward.
What Customers Say
155 reviews yield a 4.6-star average with strong praise for same-day emergency response and technician communication. Five-star reviews consistently mention specific technicians (Michael, Ben Alvarez, Mike, John, Parker, Brandon) by name, while the single one-star review cites a heat pump installation oversight and a customer service interaction that left the reviewer dissatisfied. Positive reviews emphasize diagnostic thoroughness and respectful on-site behavior; the negative review centers on incomplete installation and staff manner.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| Thursday | 7:30 AM–4:30 PM |
| FridayToday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
Heating Repair & Maintenance
Furnace cleaning, diagnostics, and repair for gas and electric heating systems including same-day response for heating emergencies.
Cooling & AC Service
Air conditioning tune-ups, refrigerant handling, and cooling system repairs for residential central air and heat pump configurations.
Plumbing Installation & Repair
Water heater replacement (tank and tankless), leak detection, drain cleaning, and bathroom remodel plumbing with rerouting capability.
Electrical Work
Circuit troubleshooting, electrical panel upgrades, and wiring for new appliance installations in residential settings.
System Replacement & New Installation
Complete HVAC system installations including furnace, air conditioning, and heat pump units for new construction and replacement scenarios.