Your Repair Pros

Your Repair Pros operates as an HVAC contractor based in Mt Orab, Ohio. With a current rating of 2.5 stars drawn from 11 customer reviews, the company serves residential clients throughout the local community and surrounding areas in Brown County. The business maintains standard weekday hours from 10 AM to 6 PM, with Saturday availability from 9 AM to 3 PM. Prospective customers should note that the company does not maintain an active website, which limits the ability to verify detailed service offerings or professional credentials online.

Customer feedback presents a mixed picture of service quality. Several reviewers report significant frustration with communication gaps, including multiple unanswered calls and delayed responses to service requests. One customer describes a situation involving a special-ordered faucet paid for in April 2018 with no follow-through on callbacks. Another client mentions attempts to schedule air conditioning service that went unaddressed. However, not all experiences are negative. A five-star review describes the company as honest and dependable, with one customer declaring them 'the best honest company on the planet.' A four-star reviewer simply notes great service, suggesting competence in at least some job scopes.

Specific technician interactions surface in the review history, though names are limited. One reviewer references interaction with an individual named Jerry who answered the main office line but appeared unable to hear the caller clearly. Another customer mentions a technician who apologized for being en route to a service call but failed to follow up the next day. These accounts highlight the importance of clear communication pathways when engaging this contractor. Potential clients may benefit from requesting written confirmations of scheduled appointments and maintaining direct contact methods until service is fully rendered.