Paramount Heating & Air

Paramount Heating & Air, now operating as Apex Pros, has maintained a physical presence in New Albany since 2012 and currently holds a 4.9-star rating compiled from 61 verified customer reviews. The contractor serves residential clients throughout the greater New Albany area, extending service coverage to neighboring communities including Westerville and surrounding Franklin County neighborhoods. Their dispatch line operates around the clock Monday through Saturday, with Sunday designated as the only closed day. The company transitioned its branding to Apex Pros in recent months while retaining the same owner-operated management structure and licensed technicians who began serving the community over a decade ago.

What distinguishes this contractor from neighboring HVAC companies is their expanded service model. Beyond traditional heating and cooling work, Apex Pros now manages in-house plumbing and electrical divisions, allowing single-dispatch calls for multiple home system needs. Their equipment selection includes Goodman, Amana, Daikin ductless mini-splits, American Standard, Honeywell, and Aprilaire products alongside AO Smith water heaters. The website promotes current seasonal specials on AC tune-ups and furnace maintenance, positioning these visits as utility-cost-reduction measures. Indoor air quality services feature UV sanitation installation, whole-home humidification and dehumidification systems, and duct sealing, representing a tier of service not offered by every regional contractor.

Customer experiences shared in published reviews reveal two distinct service narratives. Lauren Cooper describes a two-year dissatisfaction spiral following a new unit installation that never performed correctly, citing a missed maintenance appointment and unreturned callback requests after reaching out multiple times. Conversely, reviewer deadlydorock recounts discovering the company at a local home and garden expo, describing consistently reliable same-day service across multiple service calls without high-pressure sales approaches. S Taylor's account details post-installation furnace noise issues and motherboard surge damage requiring multiple repair attempts, with criticism focused on promised surge protection that was neither installed initially nor completed as an aftercare measure.