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About Turnbull Plumbing & Heating
Turnbull Plumbing & Heating serves Oberlin, Ohio with a 4.3-star rating drawn from 11 customer reviews. The contractor handles common residential plumbing needs including water heater service, toilet repair, and emergency freeze-related calls. Reviewers describe interactions with technicians named Rick, Craig, and Glen, as well as front-desk staff member Robyn.
What distinguishes this contractor emerges in review details rather than marketing materials. One reviewer notes Craig provided a detailed explanation of water heater replacement work and honored the initial quote, while another describes Glen diagnosing a frozen main water line during subzero temperatures. The company accommodates same-day and next-day appointments for urgent situations.
Customer stories from reviews reveal specific scenarios. Catherine Cortina describes a positive experience with a last-minute water heater appointment, noting she felt respected as a customer and received the quoted price. Frans S recounts Glen arriving within an hour during -6 degree weather, discovering a missing cap on the street shutoff and contacting the city water department. Negative feedback centers on a toilet repair where the customer reported the toilet stopped flushing properly after service and described the front desk interaction as defensive rather than solution-oriented.
What Customers Say
3 of 11 reviewers awarded 5 stars, citing fair pricing, same-day appointments, and respectful treatment. The 1-star review describes a post-repair problem with the toilet and unfriendly phone interaction. Reviewers mention specific technicians by name (Glen, Craig, Rick) when describing positive service encounters.
Services
Water Heater Repair & Replacement
Installation and repair of water heaters, with same-day appointments available for leaks and failures.
Toilet Repair
Toilet seal replacement and troubleshooting, including older toilet restoration.
Emergency Freeze Response
Diagnosis and repair of frozen or burst pipes during cold weather emergencies.
Main Water Line Service
Inspection and repair of main water lines, including coordination with municipal water departments.
General Plumbing Diagnostics
Assessment of plumbing issues with explanations of needed repairs provided to homeowners.