Catlett Quality Plumbing, Heating & Air Conditioning, Inc.

Catlett Quality Plumbing, Heating & Air Conditioning, Inc. serves Paris, Ohio with an exceptional 4.9-star rating drawn from 16 customer reviews. This multi-trade contractor handles plumbing repairs, remodels, water heater installation, and full heating and cooling system work. The company maintains round-the-clock availability, meaning a homeowner facing a midnight leak or weekend furnace failure can reach a live technician any day of the week. Based at the original Paris location since its founding, the business has operated continuously under family ownership for more than five decades.

What distinguishes Catlett Quality from typical contractors is the depth of institutional knowledge embedded in its crew. Operations manager Jason Stanfield brings over 30 years directly in the plumbing and HVAC trades, a tenure that newer companies simply cannot replicate. Reviewers repeatedly emphasize transparent pricing and honest assessments, noting the technicians explained repair options without pressure to oversell. The company handles everything from routine water heater replacements to complex main line excavations extending 50 feet to septic systems, demonstrating capability across the full complexity spectrum residential properties present.

Reviewers describe specific scenarios that illustrate the company's responsiveness. When LaDesta Gribble faced a plumbing emergency leaving the household without water, Jason and Pierson arrived quickly, worked efficiently, and provided thorough maintenance guidance without pushing unnecessary services. Paul Lundgren texted at 9 AM about a leaking toilet and had a technician on-site by noon the same day. Trisha Battin's job began as a routine snaking but required excavating roughly 50 feet of main line to the septic tank, and the crew completed the work at a reasonable price while maintaining clear communication throughout.