Down's Septic & Drain Inc

Down's Septic & Drain Inc serves Peninsula, Ohio as a septic system service provider holding a 4.1-star rating across 88 customer reviews. The business operates Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday marked as closed. Multiple reviewers note the company transitioned under new ownership following an acquisition by Wilson, which has affected customer service operations and scheduling procedures.

The company's service offerings center on septic system maintenance, though detailed information about specific services, certifications, or brand partnerships was not available from the website. Reviewers consistently praise the field technicians for their professionalism and courtesy, though customer-facing communication through automated systems has drawn criticism. Pricing appears at the higher end compared to competing providers in the region.

Customer feedback highlights specific concerns about post-acquisition changes. One reviewer described being contacted only 20 minutes before scheduled service after multiple phone requests went unanswered, resulting in an incomplete job due to payment timing issues. Another customer noted a quoted price of $1,400 for a repair that a competitor resolved for $200, despite the technician expressing uncertainty about the solution's effectiveness. A third reviewer reported ongoing difficulties obtaining a promised refund over a six-week period. Positive experiences cite same-day response and technicians who explained issues clearly.