Colonial Heating & Cooling Inc

Colonial Heating & Cooling Inc is a licensed HVAC and plumbing contractor based in Pickerington, Ohio, serving central Ohio communities including Canal Winchester, Columbus, Lancaster, and Westerville. With 35 customer reviews and a 3.2-star rating, the company has operated as a Bryant factory-authorized dealer since its founding, offering residential heating and cooling installations, commercial HVAC systems, and plumbing services. Their 24/7 emergency line handles urgent calls for both heating and cooling failures, with service technicians available round-the-clock for customers facing system outages during extreme weather.

What distinguishes Colonial Heating & Cooling is their commitment to comprehensive indoor comfort solutions beyond standard heating and cooling equipment. As a Bryant dealer, they install and service the full line of Bryant air conditioners, heat pumps, gas furnaces, and geothermal systems, while also addressing indoor air quality through air cleaners, ultraviolet lights, and humidifiers. The company performs in-house sheet metal fabrication and blower door testing for duct sealing, allowing them to address efficiency losses from air leaks. They also extend warranties on new equipment and offer preventive maintenance agreements designed to reduce unexpected system failures, with a 5% discount available for seniors, military personnel, veterans, and first responders.

Customer experiences reveal the real-world impact of Colonial Heating & Cooling's service approach. Elizabeth Friedman described a technician as polite, knowledgeable, and reasonable in fee, praising the company's integrity and honesty. Taylor M noted friendly technicians and office staff across three years of annual maintenance visits following a new construction installation. However, another customer named Andre reported that the emergency line could not dispatch service during a furnace failure, leaving his family without heat despite multiple prior warranty visits. A reviewer named Karen Scalley was surprised when the company declined to service equipment they originally installed once the warranty expired, directing her to contact Pulte Homes instead.