W.W. Williams / CT Power: Carrier Transport Refrigeration

W.W. Williams operates as CT Power, a Carrier Transport Refrigeration service center in Richfield, Ohio. With a 4.8-star rating drawn from 91 customer reviews, this shop specializes in refrigerated trailer (reefer) and auxiliary power unit (APU) repair for commercial truck operators. The facility maintains standard business hours Monday through Friday from 7 AM to 7 PM, serving the greater Richfield area and surrounding communities including Summit County and the Cleveland metro corridor. As a Carrier-authorized service location, the shop handles diagnostics, maintenance, and repairs for transport refrigeration equipment used in long-haul trucking and delivery operations.

This location distinguishes itself through Carrier manufacturer partnerships and same-day service capabilities that keep commercial drivers moving. Reviewers note quick diagnostic turnaround, with one customer reporting a 55-minute alternator repair that had them back on the road the same day. The shop offers preventive maintenance appointments scheduled in advance, with technicians providing customers with warranty information and equipment care guidance during service visits. While pricing feedback appears mixed, the shop maintains professional service delivery and transparent communication about repair costs and timelines.

Customer experiences highlight specific technicians who handle urgent situations. Reviewers mention Andy for fast diagnostics, Keith for preventive maintenance and customer education, and a team that completed same-day alternator work for a driver passing through the area. One reviewer described the staff as fantastic, noting quick early-morning turnaround on APU service. Negative feedback centers on cost concerns and wait times for diagnostics, with customers recommending drivers clarify timeline expectations before leaving equipment.