Family First LLC

Family First LLC operates as a licensed HVAC contractor serving the Toledo metro area, including neighborhoods such as Point Place and Ottawa Hills. The company holds an active contractor license and has built a local reputation over multiple years of operation in northwest Ohio. With a current rating of 4.2 stars drawn from 15 customer reviews, the business handles residential heating and cooling systems for homeowners across Lucas County and surrounding communities.

Technician Jermaine emerges as the primary service professional mentioned in customer feedback, with clients noting his diagnostic approach and communication style during consultations. The company accepts service assignments through home warranty programs, handling furnace and air conditioning replacements alongside standard repair calls. Standard business hours run Monday through Friday from 9 AM to 5 PM, with Saturday and Sunday reserved for emergency callback availability.

Customer Michelle Maddux detailed a furnace replacement project where Jermaine performed the installation but follow-up communication broke down when the system developed operational issues including excessive vibration and ductwork air leaks. Another reviewer, Kennedy O Reilly, reported a thermostat malfunction occurring within one month of service and experienced difficulties reaching the company for resolution. These contrasting experiences suggest service quality may vary depending on project complexity and warranty claim coordination.