Imperial Heating & Cooling Inc

Imperial Heating & Cooling Inc serves the Valley View, Ohio community as a heating contractor with a 3.6-star rating drawn from 12 customer reviews. The company maintains standard weekday availability from 8 AM to 5 PM, Monday through Friday, with weekend service closed. Operating from Valley View in Cuyahoga County, this contractor handles residential heating systems including furnaces and water heaters. Potential customers should note the limited evening or weekend hours when scheduling service appointments.

The business operates without a public website, which limits the ability to confirm specific brand partnerships, certification levels, or specialized service offerings directly from company materials. Without documented manufacturer certifications or specialty areas visible in available data, prospective clients may wish to request detailed capability information during initial phone contact. The contractor's response time and follow-through appear to vary based on individual customer experiences documented in reviews.

Customer experiences with Imperial Heating & Cooling reveal notable variation in service delivery. One reviewer, Domenick Giangiacomo, reported positive outcomes with a technician who arrived on short notice, thoroughly explained diagnostic findings, and demonstrated familiarity with the specific furnace model. However, multiple reviewers describe significant communication gaps, including unreturned calls, missed appointment windows, and delayed project completion. One customer noted a wait exceeding two weeks for water heater replacement documentation required by their home warranty provider, while another reported a technician was promised but never arrived despite multiple confirming calls. The technician Dave was referenced by name in reviews discussing scheduling challenges.