Gross Brothers Plumbing Heating
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About Gross Brothers Plumbing Heating
Gross Brothers Plumbing Heating serves Vermilion and surrounding Lorain County communities as an air conditioning contractor with a 4.0-star rating from 18 homeowner reviews. The business operates Monday through Thursday and Friday through Sunday from 7 AM to 8 PM, with Saturday as the sole closed day. Customers can reach the office at (440) 967-6121 to request service.
Reviewers note this contractor stands out for responsive same-day service and competitive pricing compared to other area quotes. One homeowner described receiving a same-day technician visit after a heat pump malfunction, with the issue resolved without follow-up problems within the first two months post-installation. Another reviewer mentioned receiving a callback within minutes of normal business hours after contacting the company on a day they were closed. The company performed same-day AC installation for a first-time buyer who reported workers finished the project and cleaned most of the debris before departing.
Customer stories reveal mixed service experiences. One reviewer recounted a technician arriving before 5 PM for a kitchen drain cleaning call placed at 4:10 PM, completing the work in approximately 90 minutes. Another customer described an owner as rude during an in-person bill discussion, noting the business prefers conducting all interactions over the phone. A third reviewer praised a technician who spent one to two hours diagnosing a furnace issue, provided a new thermostat from truck inventory, and offered reasonable pricing.
What Customers Say
Positive reviews cite same-day service, competitive quotes, and responsive follow-up, while the single low-star review questions itemized charges including environmental fees and equipment usage. The 4.0 rating reflects three 5-star experiences balanced against one 1-star and one 2-star complaint about pricing transparency and customer interaction.
Working Hours
| Sunday | 7 AM–8 PM |
| Monday | 7 AM–8 PM |
| Tuesday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| Thursday | 7 AM–8 PM |
| FridayToday | 7 AM–8 PM |
| Saturday | Closed |
Services
AC Installation
New air conditioning system installation completed same-day, with workers cleaning most debris before departing.
AC Repair & Maintenance
Diagnostic and repair services for cooling system issues, including same-day emergency availability.
Furnace Repair
Furnace diagnostic and repair services, with technicians carrying common parts like thermostocks on their trucks.
Drain Cleaning
Kitchen and household drain cleaning services, including root cutting and drain clearing.
Heating System Service
Heat pump and heating system repairs, with same-day response for system malfunctions.
Thermostat Installation
Thermostock installation provided during service calls, with technicians carrying inventory for common replacements.