The Macomb Group - Willoughby

The Macomb Group operates in Willoughby, Ohio as a pipe and plumbing supply distributor serving contractors and DIY homeowners across the Lake County region. With a 4.0-star rating compiled from 44 customer reviews, the business maintains standard commercial hours Monday through Friday from 7 AM to 5 PM, with weekend availability closed. The Willoughby location functions as a supply hub where professionals source fittings, boilers, and plumbing materials for residential and commercial projects.

The supply counter and warehouse team at this Willoughby location has built a reputation spanning over four decades, with long-term customers noting consistent relationships extending back to the 1980s. Reviewers specifically mention counter staff assistance with plumbing design questions and describe the showroom as a resource for contractors seeking fixture specifications. The business stocks common pipe fittings, hangers, and specialty items including diaphragms for urinal applications, though specific brand partnerships were not detailed on the accessible website text.

Customer feedback reveals mixed service experiences. Several reviewers cite extended wait times exceeding 45 minutes to over an hour for simple orders, with particular concern directed at staff members who appeared slow or disengaged during peak hours. However, other customers describe excellent interactions with counter personnel and warehouse staff who assisted with design questions and ensured timely order processing. A reviewer named Rick was specifically mentioned as working attentively with customers at the counter.