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About Empire Heating & Cooling LLC
Empire Heating & Cooling LLC serves the Portland metro area including Beaverton, Hillsboro, and Tigard with a near-perfect 4.9-star average across 28 verified reviews. The company operates as a full-service residential HVAC contractor handling heating, cooling, and indoor air quality systems for homeowners throughout Washington County. All reviewer ratings cluster at five stars, reflecting consistent service delivery that local customers repeatedly praise.
The contractor differentiates through transparent diagnostic practices and methodical workmanship. Technicians take time to explain repair options in detail, allowing homeowners to make informed decisions rather than pushing unnecessary replacements. The team completes installations within stated timeframes and leaves job sites thoroughly cleaned, details reviewers specifically mention when recommending the company.
Customer stories from verified reviews highlight two distinct scenarios: one technician spent four hours ensuring newly purchased home units performed at exceptional levels after discovering no prior service history, while another crew replaced a combined furnace and AC unit within two days after providing a clear quote. Technicians named Jose and Anthony appear repeatedly across reviews for their communication responsiveness and respectful home care.
What Customers Say
All six detailed reviews award five stars, with three explicitly praising technician honesty and two noting cleanup thoroughness. Jose and Anthony are named in four of six reviews. No negative themes emerge across sampled feedback.
Services
AC Repair & Troubleshooting
Diagnostic services to identify cooling problems with explained repair options and upfront pricing.
AC Installation & Replacement
New air conditioner installation including whole-home inverter systems with same-week completion options.
Furnace Repair & Replacement
Heating system repairs and furnace replacements, some completed within two days of quote acceptance.
Furnace & AC Combined Installations
Full system replacements covering both heating and cooling, installed within one week.
Preventive Maintenance
Service calls to clean and tune units, with one technician staying four hours to fully service neglected systems.