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Claim This BusinessAbout Legacy Heating and Cooling LLC
Legacy Heating and Cooling LLC is a family-owned HVAC contractor based in Bend, Oregon, serving Central Oregon homeowners with heating and cooling solutions. With a perfect 5.0-star rating from 23 client reviews, the company has built a reputation for reliable service across the region. The business is operated by Thomas Hughes, who manages both service calls and project coordination personally.
What distinguishes Legacy Heating and Cooling from other Central Oregon contractors is their hands-on approach to complex installations. The team handles custom sheet metal work and has experience with zone heating systems that require precise thermostat integration. Their installation speed is notable, recent projects include a complete 5-ton heat pump replacement completed in 8 hours and a mini-split system installed in just 3 hours. The company provides upfront pricing and sticks to their quoted estimates.
Customers consistently mention Thomas by name for his responsiveness and professionalism. Rick Christensen described Thomas and James removing a 25-year-old system and installing a new heat pump with custom sheet metal work, noting the crew cleaned up thoroughly and recycled the old equipment. Scott Rooker recalled Thomas arriving quickly for a heating issue that caused water damage, completing repairs at reasonable cost. Paul G specifically endorsed Tom Hughes as an excellent contractor and family man.
What Customers Say
All 23 reviews award 5 stars, with Thomas named directly in multiple reviews for his timeliness, fair pricing, and professional demeanor. Customers repeatedly mention same-day response, reasonable bids compared to other Central Oregon contractors, and the crew's thorough cleanup after installations.
Services
Heat Pump Installation & Replacement
Complete heat pump system installation including 5-ton replacements for aging 25-year-old systems.
Mini-Split System Installation
Ductless mini-split installation completed in approximately 3 hours by professional technicians.
Heating Repair & Maintenance
Heating system repairs addressing issues that cause water damage, with quick response times.
Cooling Services
AC services including repair, maintenance, and new cooling system installation.
Custom Sheet Metal Work
In-house sheet metal fabrication including custom air filter assemblies and duct modifications.
Zone Heating System Setup
Installation of multi-zone heating with separate thermostat controls for different floor levels.
Thermostat Installation & Programming
New thermostat installation and calibration for zone heating and whole-home climate control.