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Claim This BusinessShepherd Heating & A/C operates as a family owned heating contractor serving Bend, Oregon and the surrounding Deschutes County area. The business holds a 3.9 star rating compiled across 8 customer reviews, with recent feedback highlighting both strong service delivery and documented communication gaps. Reviewers describe the company as reliable and professional, with technicians arriving in marked work vehicles. The company maintains standard weekday hours from 8 AM to 5 PM, Monday through Friday.
Customer reviews provide mixed but detailed accounts of service experiences. Rhonda L describes a extensive renovation project where multiple installation deficiencies required corrective work by another contractor, citing ventilation damage and an unconnected fireplace fan among unresolved items. Conversely, Erin Rifkin praises the team for installing an HVAC system in her home with dependable results, while art himm specifically notes professional and courteous conduct during his service call. Kristin Walker simply describes the experience as awesome. This span of customer outcomes reflects the variable nature of residential heating work where system complexity and home-specific challenges create distinct service trajectories.
Three of five detailed reviews praise the contractors as professional, reliable and family owned, while two negative reviews cite significant installation errors and missed appointment communication. The 3.9 star average reflects this bifurcation, with positive reviewers noting specific technicians by general descriptor rather than personal names.
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Complete furnace and heating system installation for residential properties, including new construction and replacement projects.
Air conditioning diagnostic services and repair for cooling system failures and performance issues.
Installation and repair of ductless mini-split heat pump systems for targeted zone heating and cooling.
Whole-home humidifier installation and integration with existing heating systems.
Crawl space ventilation modifications and ductwork installation for proper air distribution.
Installation and electrical connection of fireplace insert fans and auxiliary heating components.
Heating system performance evaluation and technical diagnosis for repair planning.