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Claim This BusinessAbout Brooks Heating & Air, LLC
Brooks Heating & Air, LLC operates as a veteran-owned HVAC contractor serving Medford, Jacksonville, Central Point, and the broader Rogue Valley in Southern Oregon. The business traces its roots to a heating and sheet metal shop established by the owner's great-grandfather in the 1950s, with the current company founded as a tribute to that family legacy. Owner Chris Baumer manages every job directly, a contrast to corporate HVAC firms where customers interact with hourly technicians. The company holds 455 verified five-star reviews, reflecting consistent service quality across residential installations and equipment repairs.
What distinguishes Brooks Heating & Air is its direct-ownership model combined with multi-generational trade knowledge. The owner personally performs diagnostics and installations rather than delegating to subcontractors, allowing customers to receive technical guidance straight from someone with decades of field experience. The company's website references a heritage of sheet-metal fabrication, suggesting in-house ductwork customization capabilities uncommon among standard HVAC installers. Service offerings cover full residential HVAC lifecycle from new installation to routine maintenance and emergency repairs.
Customer reviews paint a picture of responsive, transparent service. Amber Decourcey's review describes a complete furnace and outdoor unit installation completed within seven days of her initial assessment, highlighting both speed and clear communication. Patrick MacCrone specifically praised the owner's on-time arrival and thorough explanation of diagnostic findings before proceeding with repairs. Several reviewers note the technician answered questions about their heating systems during maintenance visits, suggesting a willingness to educate customers beyond the immediate service call.
What Customers Say
All eight sampled reviewers award five stars, with four specifically mentioning the technician Chris by name. Amber Decourcey and Roselle Snowdy highlight rapid turnaround from initial request to service completion, while Patrick MacCrone notes clear communication before and during repairs. No negative sentiment appears in the sampled reviews.
Services
Residential HVAC Installation
Complete heating and cooling system installation for new construction or replacement upgrades, with owner involvement throughout the process.
HVAC Equipment Repair
Diagnostics and repair services for furnaces, air conditioners, and heat pumps not performing at required efficiency.
Preventative Maintenance
Scheduled tune-ups and inspections to maintain system performance and extend equipment lifespan.
Commercial HVAC Service
HVAC installation and repair services for business properties, as specifically mentioned in customer reviews.
System Diagnostics
Technical assessment of heating and cooling systems with clear explanation of findings to the homeowner.