Master Appliance
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Claim This BusinessAbout Master Appliance
Master Appliance serves Monmouth, Oregon as a specialized appliance repair service with a 4.5-star rating drawn from 78 customer reviews. The business operates Monday through Friday from 8:30 AM to 5:30 PM, providing repair solutions for household appliances throughout the local community. Technicians at Master Appliance handle refrigerator, freezer, washer, and dishwasher repairs, bringing diagnostic expertise to each service call. The company maintains a presence in the Monmouth area, serving residential customers who need reliable appliance troubleshooting and repair.
Customer reviews highlight several distinguishing service qualities that set Master Appliance apart from typical repair shops. Reviewers consistently describe the team as prioritizing customer needs over billing, with one customer noting they received free phone troubleshooting advice that resolved their dishwasher issue without incurring a service charge. This approach of walking customers through diagnostic steps before dispatching a technician demonstrates a commitment to cost-effective solutions. The team also offers rapid turnaround, with same-day or two-day delivery and installation services for refrigerator replacements, removing old units and stickers while leaving no debris behind.
Specific technician experiences documented in reviews reveal the practical service approach. Scott, identified by multiple reviewers, handled refrigerator delivery and installation with careful attention to detail, removing manufacturing stickers and ensuring no damage during removal. Mark resolved a fridge freezer cooling issue at a lower cost than the customer anticipated. Robbie provided phone-based troubleshooting that prevented an unnecessary service call, earning praise for placing community welfare above profit. A single negative review from November 2023 cites ongoing washer issues and communication challenges with campus-based service.
What Customers Say
Three of four detailed reviewers awarded five stars, specifically praising technicians Scott, Mark, and Robbie by name for cost-effective diagnostics, same-day arrival, and free phone troubleshooting. The sole one-star review cites unresolved washer problems and communication delays, representing the only negative sentiment across the sampled feedback.
Working Hours
| Sunday | Closed |
| Monday | 8:30 AM–5:30 PM |
| Tuesday | 8:30 AM–5:30 PM |
| Wednesday | 8:30 AM–5:30 PM |
| Thursday | 8:30 AM–5:30 PM |
| FridayToday | 8:30 AM–5:30 PM |
| Saturday | Closed |
Services
Refrigerator Repair & Installation
Diagnoses cooling failures, provides new refrigerator delivery, and handles complete installation including old unit removal.
Freezer Repair
Fixes freezer not cooling issues, with one reviewer noting successful repair at lower than expected cost.
Dishwasher Repair
Troubleshoots dishwasher problems, with phone-based diagnostics available to resolve issues without a house call.
Washer Repair & Replacement
Services washing machines including replacement units for residential and campus locations.
Appliance Diagnostics
Identifies repair needs versus replacement recommendations, with one technician advising a customer that a new refrigerator was needed.
Same-Day Emergency Service
Responds to urgent appliance failures with same-day arrival when called early in the business day.
Phone Troubleshooting Support
Provides free diagnostic guidance over the phone to resolve simple issues without charging a service fee.