Vice Heating and Cooling
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About Vice Heating and Cooling
Vice Heating and Cooling is an employee-owned HVAC contractor headquartered in Prineville, Oregon, and serving all of Central Oregon including Bend, Redmond, and Sisters. The company holds a 4.8-star rating across 159 reviews, with customers noting they respond quickly and communicate clearly about diagnostics and repairs. Their office operates Monday through Friday from 8 AM to 4 PM, and service calls can be booked online around the clock with next-day scheduling available.
What separates Vice from other regional contractors is their commitment to transparent pricing and follow-through on service guarantees. The company offers financing for major equipment installs and a trade-in credit program for customers upgrading aging systems. Their online booking system allows homeowners to schedule service without playing phone tag, and the website features an HVAC cheat sheet to help customers understand their systems before a technician arrives.
Several reviewers specifically named technicians who went beyond standard service calls. Travis helped restore heat for an elderly customer during freezing temperatures, while Titan arrived on time, messaged ahead, and fixed multiple system failures in a single visit. Another reviewer highlighted Pam in the office as the most helpful customer service representative they had ever dealt with. A recent negative experience involving delayed Daikin parts and an unexpected invoice resulted in a direct call from the operations manager, Bennie, who adjusted the bill and apologized for the inconvenience.
What Customers Say
Of 11 detailed reviews, 9 mention specific technicians by name, with Travis, Titan, and Michael appearing most frequently in positive contexts. Positive reviews cite rapid response, clear communication, and thorough diagnostics, while one negative review centered on supply chain delays rather than workmanship quality. The operations manager personally called the unhappy customer to resolve the billing dispute.
Working Hours
| Sunday | Closed |
| MondayToday | 8 AM–4 PM |
| Tuesday | 8 AM–4 PM |
| Wednesday | 8 AM–4 PM |
| Thursday | 8 AM–4 PM |
| Friday | 8 AM–4 PM |
| Saturday | Closed |
Services
Furnace Repair and Maintenance
Diagnoses and fixes heating failures including faulty sensors, gas pressure issues, and emergency heat programming. Reviews cite thorough system checks after repairs.
Air Conditioning Repair
Troubleshooting and repair of cooling systems, including exterior condenser issues and indoor air handler problems that prevent proper cooling.
Heat Pump Service
Installation and repair of heat pump systems. One reviewer noted polite, knowledgeable technicians who answered questions throughout a full-day install.
Commercial HVAC
HVAC services for commercial properties beyond residential homes, listed as a separate service category on their website.
Equipment Financing
Financing options help homeowners manage costs for new heating and cooling equipment over time rather than paying upfront.
Trade-In Credit Program
Customers upgrading from older systems can receive trade-in credit toward new equipment purchases through a dedicated program on the Vice website.
Next-Day Scheduling and Online Booking
Service calls can be booked online anytime, with next-day availability for standard appointments and 24/7 booking access.