Ductless By Design, LLC

Ductless By Design, LLC operates as a heating and cooling contractor serving Salem and the broader Willamette Valley region, including Portland, Albany, Corvallis, and nearby communities in both Oregon and Washington. Founded to address the specific challenges of ductless mini-split systems, the company has built its reputation on delivering efficient heating and cooling solutions for single rooms up to whole-home and whole-office installations. The business maintains a perfect 5.0-star rating across 42 verified customer reviews, reflecting consistent service delivery and customer satisfaction. Their Licenses ensure compliance with Oregon and Washington state regulations, and their service area spans Benton, Columbia, Lincoln, Linn, Marion, Polk, and Washington counties.

What distinguishes Ductless By Design is their focused expertise in ductless systems exclusively, rather than attempting to be all things to all customers. The company works with leading manufacturers including Daikin, Mitsubishi, Panasonic, and Fujitsu, offering homeowners access to premium equipment backed by manufacturer warranties. Their team assists customers with navigating available rebate programs, including EnergyTrust of Oregon instant rebates, helping offset installation costs. Beyond core installations, they address indoor air quality concerns and provide whole-house humidity control solutions, recognizing that temperature management is only part of homeowner comfort.

Customer experiences reveal the hands-on approach that defines their work. When Daryl O.'s Fujitsu system failed during a heat wave just days before summer temperatures surged, owner Andrew Francis personally intervened to secure an upgrade to the Daikin Atmosphera model with R-32 refrigerant at no additional cost, ensuring the installation proceeded on schedule. Reviewer S ndor William Lau appreciated the creative thought given to running refrigerant lines in a way that minimizes visual impact while maximizing efficiency, noting the team's strong communication throughout the project. Buell specifically highlighted dealing directly with the owner, Andrew, who remains onsite during installations, providing customers confidence that experienced leadership oversees every job.