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About Economy Air Heating & AC
Economy Air Heating & AC operates from Salem, Oregon, delivering heating and cooling services across the Willamette Valley. The business holds a 4.6-star rating gathered from 233 customer reviews, reflecting consistent service quality over years of operation. Owner Carter Pitts leads service calls personally, handling installations, emergency repairs, and preventive maintenance contracts for residential clients throughout the greater Salem metro area.
Customer reviews document specific equipment installations including Mr. COOL units and smart thermostats requiring C-wire compatibility solutions. The business handles heat pump systems and addresses AC malfunctions ranging from refrigerant issues to water leaks penetrating ductwork. Service calls frequently occur during extreme weather events, with documented same-day response during regional heat waves.
Homeowners described specific scenarios warranting recommendation. One client reported water pouring from AC vents at 7:30 Saturday evening, with Carter arriving immediately and working until 2:00 a.m. to restore system function. Another client noted a same-day repair during a heat wave, with fair pricing and honest diagnostic assessment. Multiple reviewers chose Economy Air for repeat service, citing competence and reliability over years of customer loyalty.
What Customers Say
Every reviewer awarding 5 stars names Carter or notes his direct involvement, contrasting with a single 1-star review citing priority given to larger installation jobs over maintenance customers. Emergency response appears in three positive reviews, while seven of eight reviewers specifically recommend the business.
Services
AC Repair & Maintenance
Diagnosing refrigerant issues, fixing leaks, cleaning coils, and performing seasonal tune-ups to maintain cooling efficiency.
Heating System Service
Repairing furnaces, heat pumps, and heating equipment, including same-day response during cold weather emergencies.
Installation Services
Installing new heating and cooling equipment, with documented Mr. COOL unit installations in residential homes.
Smart Thermostat Setup
Installing smart thermostats including C-wire solutions for properties transitioning from analog controls.
Emergency Repair
Responding to after-hours and weekend emergencies including water leaks and system failures.
Preventive Maintenance Contracts
Offering twice-yearly maintenance agreements to keep systems running efficiently year-round.
System Diagnostics
Identifying problems accurately with thorough inspection before recommending repairs.