Impact Heating and Air

Impact Heating and Air has served Salem homeowners for years, building a reputation on 219 five-star reviews that average 4.9 stars. Jay, the lead technician and owner, handles most installations and repairs personally, giving customers direct access to experienced hands rather than rotating dispatchers. The company serves Salem and surrounding Oregon communities, providing furnace installation, AC replacement, and routine maintenance for residential systems.

What distinguishes Impact Heating and Air from larger competitors is Jay's straightforward approach to pricing and recommendations. Multiple reviewers noted he provided the lowest bid among four quotes, then honored that quote through completion, no surprise charges appeared after work began. Customers consistently mention his willingness to explain system operation and suggest cost-effective solutions rather than pushing the most expensive option. This honest, transparent style drives the company's strong word-of-mouth reputation.

Homeowners repeatedly highlight specific scenarios where Jay delivered beyond expectations. One customer called after receiving ridiculous quotes from national chains; Jay installed a mini-split ductless system at a fair price that handles their condo's heating and cooling without issue. Another reviewer described Impact as the only company that would do the right thing regardless of profit, a sentiment echoed by multiple customers who appreciated Jay's honesty over upselling tactics.