Impact Heating and Air

Impact Heating and Air serves Salem and the Willamette Valley with heating and cooling solutions, earning a 4.9-star rating across 221 customer reviews. The contractor handles furnace installation, air conditioning replacement, and routine maintenance for both residential and light commercial properties. Customers consistently note the team's responsiveness and transparent pricing throughout the service process.

Reviewers frequently mention competitive pricing as a distinguishing factor, with one homeowner noting Jay provided the lowest quote among four received estimates. The technician's willingness to explain system operation and walk customers through new equipment features appears repeatedly in feedback. Multiple customers emphasize the installer stayed true to the original quote, avoiding the price increases that often accompany HVAC projects.

Customers describe specific scenarios where the contractor delivered beyond expectations. One reviewer recounts a same-day arrival during a heat wave to address an AC failure, while another mentions Jay returned to redo wiring at no additional charge after noticing a potential issue. A third customer describes the technician's thorough explanation of a mini-split ductless system's operation, noting the system handles summer cooling and winter heating efficiently in their condo.