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About Randals Equipment Repair Inc
Randals Equipment Repair Inc operates as an HVAC contractor serving Salem and the Willamette Valley. The business holds a 4.1-star rating from 15 customer reviews and can be reached at (503) 375-9251. Their client base spans commercial restaurants and hospitality establishments, with reviewers noting relationships spanning nearly three decades. The company focuses on equipment repair and maintenance rather than new installations, with an emphasis on refrigeration systems.
What distinguishes this contractor is their specialization in commercial refrigeration and restaurant equipment. Multiple long-term commercial clients consistently highlight the team's diagnostic precision and honest communication. Reviewers specifically mention the technicians explain issues in understandable terms and provide realistic time frames for repairs. The business maintains a straightforward approach to service: they arrive prepared, complete repairs correctly, and communicate transparently throughout the process.
Customer scenarios from reviews show Curtis responding to a same-day call when a home refrigerator and freezer failed before expected house guests arrived. Another reviewer describes Randy and Curtis as the primary technicians, noting their combined three decades of experience with restaurant equipment. Reviewers consistently mention the technicians are honest, reliable, and treat customers with respect. One commercial client would trust them with business keys, indicating a high level of confidence in their service and professionalism.
What Customers Say
Twelve of fifteen reviewers award 5 stars, with consistent praise for honesty, reliable service, and accurate diagnostics. Negative feedback cites limited availability for new customers outside Salem.
Services
Commercial Refrigeration Repair
Specializing in walk-in coolers, walk-in freezers, and refrigeration systems for restaurants and commercial kitchens.
Restaurant Equipment Service
Serving restaurants and hospitality businesses for equipment repair and maintenance with decades of experience.
Residential Refrigeration Repair
Fixing residential refrigerators and freezers, including same-day service for urgent situations.
Equipment Maintenance
Preventive maintenance services to keep commercial and residential equipment running efficiently.
Diagnostic Services
Identifying issues accurately and providing clear explanations with realistic repair timeframes.
Emergency Repair
Same-day response available for urgent equipment failures, particularly for commercial clients.