Sears Appliance Repair

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About Sears Appliance Repair
Sears Appliance Repair serves Salem and the Willamette Valley with appliance repair services, holding a 4.3-star rating from 129 customer reviews. The business operates from a local service location and maintains extended hours from 4 AM to 8 PM daily, providing accessibility for residents across the region who need appliance diagnostics and repair outside typical contractor windows.
The Sears brand partnership provides access to manufacturer-trained technicians and genuine OEM parts for major appliance lines. Service calls follow a structured diagnostic process where technicians assess the appliance, identify error codes or mechanical symptoms, and present repair recommendations with associated costs before proceeding with work.
Reviewer accounts highlight technician Jonel for delivering quality service despite significant scheduling frustrations with the company's AI phone system and appointment coordination. Another reviewer described a technician who performed minimal diagnostics before recommending an expensive repair, while a different customer experience involved multiple service visits for an ice maker issue that remained unresolved. These contrasting experiences suggest service quality may vary by assigned technician and specific appliance problem complexity.
What Customers Say
Three of four detailed reviews mention specific technician interactions, with one praising Jonel's skill while two others critique diagnostic thoroughness. Negative reviews consistently cite cost concerns and unresolved problems, while the single 5-star review specifically names excellent customer service from a technician despite system-level frustrations.
Working Hours
| Sunday | 4 AM–8 PM |
| Monday | 4 AM–8 PM |
| Tuesday | 4 AM–8 PM |
| Wednesday | 4 AM–8 PM |
| Thursday | 4 AM–8 PM |
| Friday | 4 AM–8 PM |
| SaturdayToday | 4 AM–8 PM |
Services
Washing Machine Repair
Diagnostic and repair services for washing machine door locks, motors, control boards, and drainage systems.
Refrigerator Repair
Fixes for refrigerator cooling issues, ice makers, compressors, and temperature control problems.
Dryer Repair
Service for dryer heating elements, drums, belts, and lint venting concerns.
Dishwasher Repair
Repairs for drainage problems, spray arms, control panels, and water supply issues.
Oven and Range Repair
Fixes for heating elements, igniters, temperature sensors, and cooktop burners.
Dishwasher Installation
Professional installation services for new dishwasher units.
Appliance Maintenance
Preventive maintenance services to extend appliance lifespan and prevent common failures.