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Claim This BusinessAbout SolarBear Heating and Air LLC
SolarBear Heating and Air LLC has earned a perfect 5-star rating across 73 verified customer reviews in Salem, Oregon. The company operates as a locally owned heating and cooling contractor, with James Smith serving as the owner and primary technician. This solo-practitioner model means every job, from routine maintenance to emergency repairs, receives direct oversight from someone with deep field experience. Homeowners throughout the Salem metro area have relied on SolarBear for both immediate diagnostic needs and longer-term system installations.
What distinguishes SolarBear from larger competitors is the owner's willingness to respond outside conventional business hours. Multiple reviewers specifically mention late-evening service calls, including one instance where James arrived at 10 PM to perform a comprehensive system diagnosis. The company also handles specialized installations such as ductless mini split systems, offering an alternative to traditional ducted setups for older homes or room-by-room climate control.
Customer stories from recent reviews showcase the practical value of engaging this contractor. When Tim Anderson's heat failed during an overnight cold spell, James worked into the night to restore warmth. Drew Michaels received a full system evaluation at 10 PM after another contractor couldn't identify the problem. Katherine Davis needed a ductless mini split installed, a project requiring technical precision, and reports James handled the entire process from initial response through final setup.
What Customers Say
All eight sampled reviewers awarded 5 stars, with six specifically naming James Smith or referencing his direct involvement. Three reviewers mention after-hours or late-night service calls, indicating emergency availability. Four reviewers describe fair, transparent pricing alongside the quality of repair work.
Services
HVAC System Repair
Diagnoses and repairs heating and cooling systems, including issues other contractors could not resolve.
Emergency After-Hours Service
Responds to urgent calls outside standard business hours, including late evening visits.
Ductless Mini Split Installation
Installs ductless mini split systems for homes without existing ductwork or zoned climate control.
New HVAC System Installation
Complete system replacement and new equipment installation for residential properties.
System Diagnostics & Inspection
Comprehensive testing and evaluation of entire HVAC units, performed at customer convenience.
Heating System Repair & Maintenance
Repair and maintenance services specifically for heating systems, including late-night emergency calls.
Cooling System Repair & Maintenance
AC repair and tune-up services to restore and maintain summer cooling performance.