Thermal Supply

Thermal Supply operates as a heating equipment supplier in Salem, Oregon, serving the Willamette Valley and surrounding communities. The business holds a 4.5-star rating aggregated from 24 customer reviews, with a customer service team available Monday through Friday from 7 AM to 5 PM. They maintain a physical presence in Salem with phone access through (503) 588-5518, specializing in both residential comfort systems and commercial refrigeration equipment.

Thermal Supply distinguishes itself as an authorized Daikin distributor and Goodman dealer, offering access to major brand equipment through their commercial distribution network. The business runs a Parts Shop online store, allowing contractors andDIY homeowners to source components directly. Their EGIA Distributor incentive program and Daikin Experience Center partnership provide customers with access to manufacturer resources, training events, and equipment rebates. The combination of commercial refrigeration expertise with home comfort heating and cooling makes them a specialized resource in the regional market.

Customers consistently praise the team's responsiveness during urgent situations. Michael Ferguson recounts arriving the day before a 100-degree heat wave when Thermal Supply had the critical AC part no other shop in town could locate. Trevor Farmer needed an urgent furnace component and found Thermal Supply stocked what Big Box stores lacked, at one-sixth the price his previous HVAC serviceman charged. Sharon and Andy receive multiple mentions for product knowledge and fair pricing, with Fernando Lopez noting the business has been instrumental in supporting his own client's projects.

Reviewers frequently highlight fast emergency response and parts availability as defining strengths. Five customers specifically mention same-day or urgent-day service during heat waves or heating emergencies. Sharon and Andy each receive multiple positive name-checks for helpfulness and product expertise. Three reviewers contrast Thermal Supply's pricing favorably against online retailers and big-box competitors, while four reviewers emphasize the team's knowledge of refrigeration and HVAC systems. The single four-star review notes specialization in refrigeration alongside home comfort services.