Marshall And Sons Services, LLC

Marshall And Sons Services, LLC operates as an HVAC contractor serving Allentown, Pennsylvania, and surrounding communities. The business holds a 3.7-star rating compiled from nine customer reviews, providing a window into past client experiences. Potential customers can reach the contractor directly at (570) 296-6565 to discuss heating and cooling needs.

The available review data presents a mixed picture of customer experiences. Some reviewers describe satisfactory furnace repair and installation work, noting timely initial responses and functional equipment upon completion. However, multiple negative reviews cite significant concerns including difficulty reaching the company for follow-up service, communication breakdowns, and instances where scheduled appointments ran significantly overtime. One reviewer described challenges with parts availability during a water heater replacement, while another detailed frustration with unresolved generator service requests.

Specific customer scenarios illustrate the range of experiences. One reviewer in East Stroudsburg described a furnace installation process after other contractors failed to follow through, ultimately expressing satisfaction with the completed work. Conversely, another customer detailed a hot water heater replacement that involved multiple delays, a wrong parts issue, and dissatisfaction with how concerns were addressed. A third reviewer noted initial positive experiences with furnace repair that deteriorated during subsequent generator service attempts, describing extended periods without callback communication.