Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Butler, Pennsylvania, serving contractors who need commercial and residential HVAC equipment. The business holds a 2.6-star rating compiled from 19 customer reviews, with operating hours Monday through Friday from 7 AM to 4:30 PM and Saturday from 8 AM to noon. As a contractor-focused distributor, the store requires an active account for purchases, a policy that several reviewers noted shaped their customer experience. The Butler location carries a broad inventory including split systems, mini-split systems, gas and oil furnaces, air handlers, and evaporator coils for both residential and commercial applications.

The supplier distinguishes itself through an integrated eCommerce platform that allows contractors to place orders online and have them ready for pickup, a feature reviewer Robert Nemchek praised as drive-thru style service. Johnstone Supply maintains a training calendar for contractors, offering educational opportunities around equipment installation and maintenance. The store also provides extended warranties on equipment purchases, giving purchasers additional coverage beyond manufacturer guarantees. Their promotional programs periodically offer deals on specific product categories, though current promotions require an account to view.

Customer experiences reveal varied service levels. Reviewer Tyler Pyle named staff members Bob, Ryan, Devin, and both Johns, describing the team as pleasant and noting strong customer service for licensed contractors. Robert Nemchek specifically mentioned calling ahead and having his order waiting ready, praising the professional and efficient ordering process. Daniel Berardelli highlighted the knowledgeable staff as a key positive, while other contractors reported frustration with account verification delays and inability to purchase without pre-established credit terms.